Terms and Conditions (Australia) – Lucky Ones Casino

Last updated: 19 March 2026

These Terms and Conditions (Terms) apply to your access to and use of the website luckyonescasino-au.org and any related pages, subdomains, content, and services made available through that website (together, the Website) under the brand Lucky Ones Casino.

These Terms are intended to operate as a user agreement between you and the operator of Lucky Ones Casino (Operator, we, us, our). If you do not agree to these Terms, you must not access or use the Website or any Services.

1. Introduction and Acceptance of Terms

1.1 Legally binding agreement

By accessing, browsing, registering an account, depositing, placing bets, participating in any game, claiming a Bonus, or otherwise using the Website, you confirm that you have read, understood, and agree to be bound by these Terms, and any additional rules, policies, and notices referenced in these Terms.

1.2 Additional terms and policies

These Terms incorporate by reference (where applicable):

• game rules and specific wagering rules displayed within the relevant game interface;
• any Bonus and Promotions terms communicated on the Website at the time of the offer;
• any responsible gambling notices and self-exclusion procedures made available through the Website.

If there is a conflict between these Terms and any specific game rule or promotional term, the specific rule/term will prevail for that subject matter.

1.3 Capacity and eligibility

You must not use the Services unless you:

• are at least 18 years of age (or the higher minimum age required by applicable law in your place of residence);
• have legal capacity to enter into a binding contract;
• are not prohibited from gambling under any applicable law, court order, or self-exclusion arrangement.

2. Definitions and Interpretation

2.1 Key definitions

In these Terms:

• Account means your registered user account on the Website.
• AML means anti-money laundering and counter-terrorism financing obligations, including ongoing monitoring, reporting, and record-keeping requirements.
• Bonus means any promotion, bonus, free spins, cashback, matched deposit, reward, or other incentive offered by us subject to specific terms, including Wagering Requirements.
• Chargeback means a reversal of a card or payment transaction initiated by a cardholder or payment provider.
• Device means any computer, mobile phone, tablet, or other device used to access the Website.
• Game means any casino game, RNG game, live dealer product, or other wagering activity made available through the Services.
• KYC means know-your-customer and identity verification requirements, including verification of identity, age, address, payment method, and source of funds/wealth where relevant.
• Player means the individual who uses the Services, including you.
• Prohibited Jurisdiction means any country, state, territory, or locality where access to the Services is prohibited or restricted by law, regulation, sanctions, or our risk and compliance policies.
• Responsible Gambling Tools means tools and procedures to help Players manage gambling, including deposit limits, time limits, time-outs, and self-exclusion.
• Services means the online gaming, account management, payment processing (through third-party providers), promotional features, and other services we provide through the Website.
• Wagering Requirements means the wagering/multipliers, eligible games, maximum bet rules, contribution rates, and time limits that apply before a Bonus or Bonus-related winnings become withdrawable.

2.2 Interpretation

Unless the context requires otherwise:

• headings are for convenience only and do not affect interpretation;
• words in the singular include the plural and vice versa;
• references to a “person” include an individual and any legal entity.

3. Regulatory Information

3.1 No representation of Australian licensing unless stated

Lucky Ones Casino provides access to online casino-style Services. Gambling regulation in Australia is complex and differs by State and Territory. Unless we expressly state on the Website that the Operator holds a particular Australian licence for the relevant Services, you acknowledge that:

• we do not represent that the Services are licensed in every Australian State or Territory;
• you are responsible for ensuring that your use of the Services is lawful in your location.

3.2 Compliance and consumer protection

We aim to operate with appropriate consumer protection standards, including:

• age-gating and underage gambling prevention;
• identity verification and fraud prevention;
• responsible gambling measures;
• complaint handling processes.

3.3 No legal or financial advice

Information on the Website is provided for general information only and is not legal, tax, or financial advice. You should obtain independent advice if required.

4. Eligibility and Account Registration

4.1 Account registration

To access certain Services, you must create an Account. You agree to provide accurate, current, and complete information during registration and to keep your Account details up to date.

4.2 Minimum age and age requirements

You must be 18 years or older to register or use the Services. We may require proof of age at any time. If we determine (acting reasonably) that you are underage:

• your Account will be suspended or closed;
• deposits may be returned (where lawful and practicable) after deduction of chargeback losses, processing costs, and any amounts required to be retained for legal and compliance purposes;
• any winnings may be voided to the extent permitted by law.

4.3 Residency and location

You must not use the Services from a Prohibited Jurisdiction. We may restrict access from certain locations and may use geo-location, payment, and device checks to enforce restrictions.

4.4 One account per person

You may hold only one Account. Multiple accounts are not permitted, including where associated with:

• the same person;
• the same household or postal address;
• the same email, phone number, Device, IP address, payment method, or shared credentials;
• any pattern reasonably indicating linked accounts.

If we identify multiple accounts, we may suspend or close all related accounts and void bonuses and/or winnings obtained through misuse, subject to applicable law.

4.5 Account security

You are responsible for:

• keeping your login credentials confidential;
• restricting access to your Devices;
• all activity on your Account, whether authorised or not.

You must notify us immediately by email at [email protected] if you suspect unauthorised access.

5. Account Verification (KYC) and AML Compliance

5.1 Verification triggers

We may require KYC verification:

• at registration;
• before allowing withdrawals;
• when deposit/withdrawal thresholds are reached;
• where we detect unusual, high-risk, or inconsistent activity;
• where required by applicable law, regulation, or a payment provider.

5.2 Verification information and documents

You agree to provide, upon request, accurate information and supporting documents, which may include:

• proof of identity (for example, passport, Australian driver licence, or other government-issued photo ID);
• proof of address (for example, utility bill or bank statement showing your name and residential address);
• proof of payment method ownership (for example, screenshot of an e-wallet profile or masked card confirmation);
• source of funds and/or source of wealth evidence (for example, payslips, bank statements, tax documents, or other reasonable evidence);
• any additional documentation required for enhanced due diligence.

5.3 Ongoing monitoring

You acknowledge that we may:

• monitor transactions and gameplay for AML, fraud, and integrity purposes;
• request updated documents periodically;
• conduct checks against third-party databases and screening lists.

5.4 Non-compliance

If you fail to provide required KYC/AML information within a reasonable time or provide false, misleading, or altered documents, we may:

• restrict deposits and/or wagering;
• suspend withdrawals;
• suspend or close your Account;
• withhold funds as required for AML compliance and to address chargebacks, fraud, or regulatory reporting.

6. User Obligations and Prohibited Activities

6.1 Lawful use and fair play

You must use the Services only for lawful purposes and in a manner consistent with fair play. You must not:

• engage in fraud, deception, or dishonest conduct;
• exploit errors, bugs, or vulnerabilities;
• collude with others or participate in syndicates designed to circumvent rules;
• manipulate game outcomes or use unauthorised devices or software.

6.2 Prohibited activities

The following are prohibited and may result in suspension, termination, voiding of bets, and/or confiscation of bonus-related benefits (subject to applicable law):

• providing false personal details or using another person’s identity;
• using VPNs, proxies, or location-masking tools to bypass geo-restrictions or controls;
• chargebacks or payment reversals, or attempting to avoid payment obligations;
• money laundering, structuring, or using the Services to transfer value to third parties;
• bonus abuse, including creating multiple accounts to claim bonuses, or using promotions in a manner contrary to their purpose;
• use of bots, scripts, macros, clickers, or automated wagering tools;
• use of prohibited software or any tool designed to gain an unfair advantage;
• harassment, abusive communications, or threats towards staff or other users.

6.3 Consequences and enforcement

Where we reasonably suspect prohibited conduct, we may:

• place your Account under review;
• suspend gameplay and/or withdrawals pending investigation;
• void bets or results affected by the suspected conduct;
• cancel Bonuses and related winnings;
• report matters to relevant authorities where required.

7. Deposits and Withdrawals

7.1 Payment processing

Deposits and withdrawals are processed through third-party payment processors. Availability of payment methods may vary depending on your location, bank, and provider policies.

7.2 Deposits

By making a deposit you confirm that:

• you are the authorised user of the payment method;
• deposited funds are not derived from unlawful activity;
• you will not use the Account as a banking facility.

We may set minimum and maximum deposit limits and may change these limits from time to time.

7.3 Withdrawals

Withdrawals are subject to:

• completion of KYC/AML verification;
• verification of payment method ownership;
• internal security checks;
• compliance with applicable law and payment network rules.

We may require withdrawals to be made to the same payment method used for deposits where required to reduce fraud and comply with AML obligations.

7.4 Processing times

Withdrawal processing times vary. We do not guarantee timeframes. Delays may occur due to:

• verification requirements;
• payment processor or bank processing times;
• weekends, public holidays, or additional compliance checks.

7.5 Fees and transaction costs

We may pass on transaction fees charged by payment providers or banks where applicable and permitted. If fees apply, we will disclose them in the payment interface or otherwise before you confirm the transaction.

7.6 Withdrawal limits

We may apply withdrawal limits (for example, per transaction, per day/week/month) depending on:

• your Account level and verification status;
• payment method limitations;
• risk and compliance checks.

7.7 Chargebacks and reversed transactions

If you initiate a Chargeback or a deposit is reversed:

• we may suspend your Account;
• we may recover the disputed amount from your Account balance;
• you will remain liable for any amounts owed and any reasonable costs incurred in connection with the dispute.

8. Bonuses and Promotions

8.1 General bonus terms

Bonuses and Promotions are optional and subject to specific terms communicated at the time of the offer. By opting in, claiming, or using a Bonus, you agree to the applicable Bonus terms and Wagering Requirements.

8.2 Common restrictions

Unless stated otherwise in the specific promotion, the following restrictions may apply:

• Bonuses are limited to one per person, household, IP address, Device, or payment method;
• Bonuses may have an expiry period and may be forfeited if not used within time;
• maximum bet limits may apply while a Bonus is active;
• certain games may be excluded or contribute differently toward Wagering Requirements;
• wins from free spins or bonus funds may be capped;
• withdrawals may be restricted until Wagering Requirements are satisfied.

8.3 Bonus abuse

Bonus abuse includes any pattern of conduct that we reasonably determine is intended to obtain an unfair advantage from promotional offers, including:

• opening multiple accounts to claim the same or similar offers;
• exploiting discrepancies between game rules, odds, and bonus terms;
• placing offsetting bets or low-risk hedging strategies designed primarily to convert bonus funds into withdrawable cash.

Where we reasonably suspect bonus abuse, we may cancel the Bonus, void bonus-derived winnings, and restrict the Account.

8.4 Right to amend or cancel

We may amend, suspend, or withdraw any promotion at any time, subject to applicable consumer law. Where a change materially disadvantages you in relation to an already-claimed promotion, we will act reasonably and in good faith.

9. Betting Rules and Game Participation

9.1 Placing bets

A bet is considered placed when it is accepted and confirmed by the system. It is your responsibility to ensure:

• your intended bet details are correct before confirming;
• you have sufficient funds in your Account.

9.2 Settlement and results

Game outcomes are determined by the relevant game rules and, where applicable, random number generator (RNG) or live dealer procedures. The system records will generally be the primary evidence for settlement, subject to verification and error correction.

9.3 Errors and malfunctions

If a technical error, system malfunction, communication failure, or obvious pricing/payout error occurs, we may (to the extent permitted by law):

• declare affected bets void;
• correct account balances to reflect the outcome that would have occurred absent the error;
• suspend the affected Game or Service.

You must notify us promptly if you become aware of any error. You must not attempt to exploit an error.

9.4 Interrupted gameplay

If gameplay is interrupted due to disconnection, device crash, or network issues, the outcome will be determined according to the game rules and system records. Where applicable, incomplete rounds may be resumed upon reconnection.

9.5 Game integrity

You must not engage in any conduct that undermines game integrity, including collusion, chip dumping (where applicable), or the use of automated tools.

10. Account Suspension and Termination

10.1 Suspension

We may suspend your Account (with or without notice where reasonable) if we reasonably believe that:

• you have breached these Terms;
• you have provided false information;
• you have engaged in fraud, collusion, bonus abuse, or prohibited conduct;
• required KYC/AML checks are incomplete or unsatisfactory;
• we must do so to comply with legal, regulatory, or payment provider requirements;
• there is a security risk.

10.2 Termination and account closure

You may request closure of your Account by contacting [email protected]. We may close your Account if:

• you breach these Terms;
• you request self-exclusion;
• we decide to discontinue the Services or cease operating the Website.

10.3 Treatment of funds on closure

On closure, we will handle remaining balances in accordance with these Terms, AML requirements, and applicable law. We may:

• return verified funds to the original payment method where possible;
• withhold or delay payment where required for compliance checks, investigations, or legal obligations;
• deduct amounts owed to us (for example, chargeback losses or fees lawfully due).

10.4 Confiscation and voiding

Where permitted by law and acting reasonably, we may void bets and/or confiscate bonus-derived funds and winnings that are directly linked to:

• fraud or attempted fraud;
• chargebacks;
• bonus abuse;
• collusion or cheating;
• use of stolen payment instruments.

11. Responsible Gambling Measures

11.1 Commitment to harm minimisation

Lucky Ones Casino supports responsible gambling and encourages Players to treat gambling as entertainment rather than a source of income.

11.2 Available tools

We may provide Responsible Gambling Tools, which may include:

• deposit limits (daily, weekly, or monthly);
• loss limits;
• wagering limits;
• session time limits;
• cooling-off time-outs (temporary suspension for a defined period);
• self-exclusion (longer-term account restriction);
• account closure upon request.

11.3 Self-exclusion and time-outs

If you request a time-out or self-exclusion, we will take reasonable steps to restrict access to your Account for the nominated period. You acknowledge:

• self-exclusion applies to your Account and may not prevent you from accessing other services not operated by us;
• you must not attempt to circumvent restrictions by creating a new Account; doing so is a serious breach.

11.4 Support services

If you believe you may have a gambling problem, you should seek help. Support services include:

• Gambling Help Online (Australia): https://www.gamblinghelponline.org.au
• Gamblers Anonymous Australia: https://gaaustralia.org.au

12. Limitation of Liability

12.1 Consumer guarantees

Nothing in these Terms excludes, restricts, or modifies any right or remedy you may have under the Australian Consumer Law or other applicable legislation that cannot be excluded.

12.2 Exclusion of certain losses

To the maximum extent permitted by law, we are not liable for:

• indirect, incidental, special, consequential, or exemplary damages;
• loss of profits, loss of opportunity, loss of data, or business interruption;
• losses arising from your Device, internet connection, or third-party software.

12.3 Maximum liability

To the maximum extent permitted by law, our total liability to you for claims arising out of or related to the Services will be limited to the total amount of fees (if any) paid by you to us in the 3 months preceding the event giving rise to the claim, unless otherwise required by law.

12.4 Force majeure

We are not liable for any failure or delay caused by circumstances beyond our reasonable control, including:

• telecommunications failures;
• cyberattacks;
• payment processor outages;
• acts of government or regulators;
• natural disasters.

13. Intellectual Property

13.1 Ownership

All content and materials on the Website, including text, software, games, graphics, logos, design, and trademarks (including the Lucky Ones Casino name and related branding) are owned by or licensed to us and are protected by intellectual property laws.

13.2 Permitted use

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial use in accordance with these Terms.

13.3 Restrictions

You must not:

• copy, reproduce, modify, translate, reverse engineer, decompile, or create derivative works;
• scrape, data-mine, or extract content using automated tools;
• remove proprietary notices.

14. Complaints and Dispute Resolution

14.1 Contact and complaint submission

If you have a complaint or dispute, you must contact us by email at [email protected] and provide:

• your Account username and registered email;
• a clear description of the issue;
• relevant dates, transaction IDs, and any supporting evidence.

14.2 Internal review

We will acknowledge and review complaints within a reasonable time and may request additional information. You agree to cooperate and provide timely responses.

14.3 Disputes about game outcomes

Where you dispute a game outcome, we may:

• review game logs and transaction records;
• request information from game providers;
• treat system records as primary evidence, subject to correction for verified errors.

14.4 Good faith and time limits

You agree to raise disputes promptly. Delayed disputes may limit our ability to investigate and may be refused where records are no longer reasonably available.

15. Amendments to Terms

15.1 Changes

We may amend these Terms from time to time. Updated Terms will be posted on the Website with a revised “Last updated” date.

15.2 Continued use

If you continue to use the Services after the updated Terms take effect, you are deemed to accept the changes. If you do not agree, you must stop using the Services and request Account closure.

16. Governing Law and Jurisdiction

16.1 Governing law

These Terms are governed by the laws in force in Australia, subject to mandatory consumer protections that apply to you.

16.2 Jurisdiction

You agree that courts of Australia will have jurisdiction to determine any dispute arising out of or in connection with these Terms, subject to any non-excludable rights you may have under applicable law.

17. Contact

For all support, complaints, or legal notices relating to these Terms, contact:

• Email: [email protected]

By using the Website, you acknowledge that email is the sole communication channel provided for support and notices under these Terms.