Responsible Gaming Policy – Lucky Ones Casino
Our Commitment to Safe and Responsible Play
At Lucky Ones Casino, gambling is intended to be an enjoyable and entertaining activity. Like any form of entertainment, it carries an inherent cost and should never be approached as a method of generating income, a financial strategy, or a way to recover money that has already been lost. Lucky Ones Casino AU is firmly committed to maintaining a safe gaming environment for every person who interacts with our platform.
We acknowledge that for a small proportion of players, gambling can develop into a serious problem that affects financial stability, personal relationships, and mental health. Recognising that risk is not a weakness — it is the foundation of responsible participation. Lucky Ones Casino Australia is dedicated to providing the tools, information, and support necessary to help our players stay in control at all times.
This policy outlines the responsible gaming measures available on our platform, the protections we have established for vulnerable individuals, and the pathways to professional help for anyone who may need it. We encourage every player to read this document carefully and to make use of the features described herein whenever needed.
Personal Limits Feature
How Personal Limits Work
Lucky Ones Casino provides a dedicated Personal Limits section within each player’s account. This section is designed to give players direct and meaningful control over their gambling activity. The tools available in this section are not symbolic gestures — they are functional mechanisms that enforce real boundaries on how players interact with the platform.
Players can access the Personal Limits section at any time through their account dashboard. Setting a limit requires no approval from our support team and is processed immediately upon submission.
Logic of Limit Amendments
The structure of how limits can be changed reflects a deliberate and protective approach to responsible gaming:
Decreasing a limit takes effect immediately. If a player reduces their deposit limit from a higher amount to a lower one, the new lower limit is active from the moment it is confirmed. This ensures that a player acting in a moment of clarity can protect themselves without delay.
Increasing a limit is subject to a cooling-off period before taking effect. This delay is intentional and serves as a safeguard against impulsive decisions made during periods of heightened emotion or loss-chasing behaviour. The waiting period allows players time to reconsider whether the increase is a measured decision or a reactive one.
This asymmetric approach — instant restriction, delayed relaxation — is a standard of responsible gaming practice and reflects Casino Lucky Ones’ commitment to putting player wellbeing ahead of platform revenue.
Types of Limits Available
The following limit types are available to all registered players at Lucky Ones Casino. Each limit serves a distinct protective purpose and can be configured independently:
Deposit Limit: This limit controls the total amount of funds a player is permitted to deposit into their account within a defined time period, which may be set on a daily, weekly, or monthly basis. Once the limit is reached, no further deposits will be accepted until the period resets or the limit is adjusted according to the amendment rules described above.
Loss Limit: A loss limit caps the maximum amount a player can lose within a specified time frame. If a player reaches their loss limit, they will be restricted from placing further wagers until the limit period has elapsed. This tool is particularly effective in preventing players from chasing losses during an unfavourable session.
Wager Limit: This limit sets a ceiling on the total value of bets a player can place within a given period. Unlike the loss limit, which measures net losses, the wager limit tracks total stake amounts regardless of outcomes. It is a useful tool for players who wish to control the pace and volume of their gambling activity.
Cooling-Off Period: A cooling-off period temporarily suspends a player’s ability to access their account and engage in gambling activity. This option is suitable for players who feel they need a short break to reassess their habits without committing to a full self-exclusion. Cooling-off periods can be set for defined durations, and during this time, a player cannot log in or place bets.
Self-Exclusion: Self-exclusion is the most comprehensive restriction available within the Personal Limits section. When a player activates self-exclusion, their account is blocked for the duration selected, which may range from a defined minimum period through to indefinite exclusion. During self-exclusion, Lucky Ones Casino will not send promotional communications to the affected account.
Self-Exclusion by Request
Contacting Our Support Team
In addition to the self-service options available through the Personal Limits section, Lucky Ones Casino understands that some players may prefer — or require — direct assistance in restricting their account. Players who wish to request manual blocking of their account can contact our support team directly by sending an email to [email protected].
When submitting a self-exclusion request by email, players should include the following information to ensure the request is processed promptly and accurately:
- The full name registered on the account
- The email address associated with the account
- The nature of the request, specifically that the player is requesting self-exclusion
- The desired duration of the exclusion, if known
Upon receiving a self-exclusion request, our team will act on it as quickly as possible. We aim to process all such requests without unnecessary delay. Once exclusion is confirmed, the player will receive written acknowledgement at the email address provided.
Handling of Remaining Funds
If a player has a remaining balance in their account at the time a self-exclusion is applied, Lucky Ones Casino will ensure that these funds are handled appropriately. Players may request a withdrawal of their remaining balance prior to or concurrently with the exclusion request. Our support team will provide guidance on this process via email at [email protected]. Funds will not be forfeited as a result of a responsible gaming restriction, and we are committed to ensuring that the process of securing remaining funds is straightforward and transparent.
External Help and Support
Lucky Ones Casino recognises that our internal tools, while valuable, may not be sufficient for every player experiencing difficulties with problem gambling. We strongly encourage any player who feels that their gambling is causing harm — to themselves or to those around them — to seek professional help from independent organisations that specialise in gambling support.
The following organisations offer confidential, free, or low-cost support services:
Gamblers Anonymous Australia (www.gamblersanonymous.org.au): A peer support organisation that operates a twelve-step recovery program for individuals who have developed a problematic relationship with gambling. Meetings are available across Australia.
Gambling Help Online (www.gamblinghelponline.org.au): An Australian government-supported service providing free counselling, information, and referrals to anyone affected by gambling, including family members and friends. Available twenty-four hours a day, seven days a week.
GamCare (www.gamcare.org.uk): An internationally recognised organisation providing information, advice, and free counselling for anyone affected by problem gambling.
Gambling Therapy (www.gamblingtherapy.org): A global service offering online support and therapy to individuals experiencing difficulties related to gambling, available in multiple languages.
Lifeline Australia (www.lifeline.org.au): For players experiencing acute distress, Lifeline provides crisis support and suicide prevention services. Gambling-related stress and financial hardship are among the issues addressed.
We encourage players to reach out to these services without hesitation. Seeking help is a sign of awareness and strength, and these organisations exist specifically to support people through exactly these challenges.
Protection of Minors
Age Requirement and Verification
Lucky Ones Casino strictly prohibits the use of its platform by anyone under the age of eighteen years. This requirement is non-negotiable and applies to all aspects of the website, including registration, deposits, gameplay, and withdrawals. Gambling by individuals under the age of eighteen is not only contrary to our policy but is also illegal under Australian law.
All new accounts are subject to Know Your Customer verification procedures. As part of this process, players may be required to submit government-issued identification documents that confirm their date of birth and identity. Lucky Ones Casino reserves the right to request these documents at any stage of the account lifecycle, including during registration, upon withdrawal requests, or when irregular activity is detected. Any account found to belong to an individual under the age of eighteen will be closed immediately, and any funds held in that account will be handled in accordance with applicable legal and regulatory requirements.
Parental Controls and Filtering Software
For households in which minors may have access to devices used for internet browsing, Lucky Ones Casino strongly recommends the use of parental filtering software to prevent underage individuals from accessing gambling websites. The following tools are widely used and trusted for this purpose:
Net Nanny (www.netnanny.com): A filtering and monitoring solution that allows parents and guardians to restrict access to specific categories of online content, including gambling websites.
CyberPatrol (www.cyberpatrol.com): A parental control application that enables households to block access to age-restricted content across multiple devices.
Parents and guardians are encouraged to keep account credentials, including usernames and passwords, confidential and inaccessible to minors at all times.
Final Note from Lucky Ones Casino
Responsible gaming is not an afterthought at Lucky Ones Casino — it is a fundamental part of how we operate. We believe that a safe gaming environment benefits everyone: players, their families, and the broader community. We invite every player to take an honest look at their habits, make use of the tools available to them, and reach out to [email protected] whenever they need assistance.
If gambling is no longer fun, it is time to step back. We are here to help make that step as simple and supported as possible.